At VELOME, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
By using our website, you agree to the terms outlined in this Privacy Policy.
Information We Collect
We may collect the following types of information:
- Personal information such as your name, email address, phone number, billing and shipping address
- Order details, purchase history, and payment-related information
- Account information if you create an account with us
- Technical data such as IP address, browser type, device information, and browsing behavior
- Communication data when you contact our customer support or subscribe to our communications
How We Use Your Information
Your information is used for the following purposes:
- To process, confirm, and deliver your orders
- To communicate with you regarding purchases, shipping, returns, or support requests
- To improve our website functionality, services, and customer experience
- To send updates, promotions, or marketing communications where permitted
- To prevent fraud, unauthorized transactions, and misuse of our services
Payment Security
All payments made on our website are processed through secure and encrypted payment gateways. VELOME does not store or have direct access to your full payment card details.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control or disable cookies through your browser settings, though this may affect certain website features.
Sharing of Information
We do not sell or rent your personal information. We may share limited data with trusted third parties only when necessary, including:
- Payment processors
- Shipping and logistics partners
- Website analytics and marketing service providers
All third-party partners are required to handle your information securely and in accordance with applicable privacy laws.
Data Protection & Retention
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Your information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction or deletion of your personal information
- Opt out of marketing communications at any time
- Request restriction or limitation of data processing
To exercise these rights, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites. VELOME is not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies before sharing any information.
Updates to This Policy
VELOME reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon publication.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our website’s contact page. Our support team will be happy to assist you.