Warranty Policy
At VELOME, we take pride in the quality and craftsmanship of our timepieces. This Warranty Policy outlines the coverage and terms applicable to VELOME watches purchased through our official website or authorized channels.
Warranty Coverage
VELOME watches are covered by a limited warranty against manufacturing defects in materials or workmanship under normal use.
The warranty period begins from the date of purchase and covers defects related to:
- Watch movement and internal mechanism
- Manufacturing faults in materials or assembly
What Is Not Covered
The warranty does not cover damage or issues resulting from:
- Normal wear and tear, including scratches or cosmetic damage
- Accidental damage, drops, or impacts
- Water damage due to improper use or failure to secure the crown
- Unauthorized repairs or modifications
- Improper handling, misuse, or neglect
- Battery replacement, straps, clasps, or external components unless defective at delivery
Warranty Claim Process
To request warranty service, please contact our customer support team with the following information:
- Order number or proof of purchase
- Clear description of the issue
- Photos or videos showing the defect, if requested
Our team will review your request and provide instructions for inspection or service.
Repair or Replacement
If a defect is confirmed and covered under warranty, VELOME will, at its discretion:
- Repair the watch at no cost, or
- Replace the watch with the same or equivalent model
If the product is no longer available, a comparable alternative may be provided.
Shipping & Handling
Customers may be responsible for shipping the watch to our service center. VELOME will cover return shipping for approved warranty claims. All shipments must be securely packaged to prevent damage during transit.
Warranty Limitations
This warranty is non-transferable and applies only to the original purchaser. Any repair or replacement under warranty does not extend or renew the original warranty period.
International Warranty
Warranty coverage applies internationally; however, service availability and shipping times may vary depending on location.
Limitation of Liability
VELOME shall not be responsible for indirect, incidental, or consequential damages arising from the use or inability to use the product.
Policy Updates
VELOME reserves the right to modify or update this Warranty Policy at any time. Any changes will be effective immediately upon publication on this page.
Contact Us
For warranty-related inquiries or assistance, please contact us through our website’s contact page. Our support team is committed to providing prompt and reliable service.