Shipping Information
At VELOME, we ensure every timepiece is carefully processed, securely packaged, and delivered with precision worldwide.
- Worldwide shipping to most countries
- Order processing within 1–3 business days
- Standard delivery: 5–10 business days
- Express delivery: 3–5 business days
Packaging & Security
Every VELOME timepiece is packaged with exceptional care to ensure maximum protection from dispatch to delivery.
- Premium protective packaging for all orders
- Fully insured shipments for peace of mind
- Secure sealing to prevent tampering
- Signature confirmation on high-value orders
Returns Policy
We want you to shop with confidence. If your purchase does not meet expectations, our return process is simple and transparent.
- Returns accepted within 14 days of delivery
- Items must be unused, unworn, and in original condition
- Original packaging and documentation required
- Return shipping costs may apply
Please note: Limited edition and engraved items are non-returnable.
Exchanges
If you wish to exchange your item, we are happy to assist subject to product availability and eligibility.
- Exchanges accepted within 14 days of delivery
- Replacement items subject to stock availability
- Price differences may apply
- Additional shipping charges may be required
Need Assistance?
Our Client Services team is available to assist you with orders, shipping, returns, or exchanges.
Contact Support